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Summary
Meridith Grundei's Interactive Masterclass Transforms Communication with "Yes, And" Mindset. Meridith delivered an electrifying talk that got us all out of our comfort zones in the best way possible! Her "fun and inspirational" teaching style created an atmosphere where everyone felt engaged while learning valuable communication skills. "It is life changing from the perspective of selling and communicating," and her exceptional stage presence made complex concepts accessible through interactive exercises that challenged our thinking.
Key Takeaways
Shifting from "no but" to "yes and" mindset transforms communication and collaboration
Interactive exercises help build trust and improve active listening skills
Action Items
- 1
Practice saying "yes, and" to 10 challenging customer requests this week instead of "no" or "but"
- 2
Create a cross-training schedule to learn 2 other job roles within 30 days
- 3
Write down 3 ways to exceed expectations for each difficult customer interaction
- 4
Document 5 specific recovery protocols for common service mistakes by end of week
- 5
Role-play challenging customer scenarios with team members for 15 minutes during each shift meeting
Transcript
1 of the earliest jobs that I can remember was waiting tables. I loved waiting tables. Anybody else here wait table? Anybody else here work in the restaurant industry? A lot of us. I loved waiting tables for a few reasons. 1, I love making people feel good. I love hospitality. I love food. I love creating an experience for people. I love collaboration. So working in the restaurant industry came very naturally for me. I loved the challenge of being able to do multiple things at 1 time and get it ...
About
Meridith Grundei is the go-to voice behind top communicators in tech, entrepreneurship, and social impact. A former Second City improv teacher turned powerhouse presentation expert, she helps visionary leaders ditch jargon, own the room, and connect with impact. Her keynotes and workshops are high-energy, interactive, and full of practical tools. She’s trusted by women in tech, mission driven founders, and conscious executives who are ready to lead with presence, purpose and power.
Areas of Expertise
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